Service Order Fulfillment
The order fulfillment process may start with order capture, but does not end there. The process of transforming a customer order into the various components required for fulfillment has proven to be a challenge to CSPs. Capacity, availability, sourcing and various other business rules must all be executed during this process. Today, this typically requires a significant amount of custom coding and re-entry of orders across multiple systems. These manual processes can impact customer satisfaction and result in high order-drop rates - costing CSPs millions in lost revenue.
Yantra's Service Order Fulfillment solution allows CSPs to dramatically improve their "fulfill-ability" quotient by enabling better promising and processing of orders across various order capture channels.
Yantra's unique solution allows CSPs to aggregate availability and status information in one place. This information can be used to provide improved promising and reduce exceptions during the fulfillment process. Yantra's rules-based order capabilities are easily configured to handle availability and status information from multiple product-lines, partners and sources of inventory, providing an enterprise-wide single source of the truth for requesting promise dates and status information.
Both CSPs and customers benefit from improved promising, lowered dropped order rates and fewer exceptions during the fulfillment process. This translates to both top and bottom line improvements for the CSP, as well as much higher customer retention. The customer benefits from the availability of "on-demand" customer self-service through various channels, and improved accuracy on expected delivery and activation dates.
