Service Parts Logistics

Effective post-sales service can differentiate a company's core product offering and provide highly profitable growth opportunities. But the complexities associated with managing an extended service organization keep many manufacturers from providing world-class service and fully capturing the value of each customer relationship. They struggle with the visibility and control required to deliver the right parts and services to the right place, at the right time - and at the lowest cost possible.

Yantra's service parts logistics solution enables manufacturers to leverage their partner-based service network as a competitive advantage, and achieve the performance goals established as they seek to enhance the customer lifecycle value and experience.

Why Service Parts Logistics?

Yantra's service parts logistics solution maximizes client profitability and retention beyond the initial product sale. Leveraging the power of real-time information, Yantra's applications proactively manage service dispatch and spare parts inventory across an extended service organization. It provides an engine for real-time order execution and event-driven exception management across networks that can include multiple distribution centers, suppliers, logistics providers, repair vendors and forward-stocking locations. It coordinates the execution of associated delivers and on-site services, such as repair, installation, pick-up, etc.

Key advantages include:

• Centralized inventory visibility - real-time tracking and sourcing of spare parts at remote locations, distribution centers and supplier warehouses
• Effective reverse logistics - dynamically manage the varying reverse logistics processes, esp. closed-loop returns and advanced exchanges, with rules-based execution, and integrated return-to-vendor capability
• Exception management and resolution - proactively monitor execution with configurable events, and integrated exception resolution
• Complete order promise and execution - promise and source inventory, deliveries and services to manage the complete after sales service proposition

The Benefits

Yantra's Service Parts Logistics offering enables manufacturers to deliver an integrated service offering that exceeds client expectations, reduces service delivery costs and minimizes asset investments. With better execution, clean return disposition and global inventory visibility, manufacturers can avoid new purchases, reduce inventory, reduce or eliminate lost returns and minimize broken tickets. With higher fill rates, fewer returns and optimized execution, they'll also achieve heightened revenue growth and increased customer satisfaction and loyalty.

Learn more about this solution by following the link below to the specific applications below:

• Distributed Order Management
• Inventory Synchronization
• Reverse Logistics
• Warehouse Management
• Delivery Service Scheduling